Privacy Policy

Version 1 · Captic Services LLC

In-ride audio and video recording

For the safety of passengers and drivers, rides booked through our platform are recorded with audio and video. The camera in the vehicle covers the driver and the passenger seats, and the microphone records conversation inside the vehicle.

• When: recording starts automatically when the driver taps Start Ride and stops when the driver taps End Ride. Nothing is recorded outside a ride.
• Notice: you are told before booking, again when you sign up, and again when your ride starts. A recording indicator is shown while recording is on.
• Consent: Maryland law generally requires every person in a conversation to consent to its recording. We therefore require every passenger and driver to consent before using the service. If you do not consent, please do not book a ride.
• Purpose: resolving safety incidents, complaints and disputes. We do not use recordings for advertising and we do not sell them.

How long we keep recordings

Each recording is automatically and permanently deleted 14 days after the ride ends. The only exception is a recording placed on a legal hold because of an open safety incident, complaint, dispute, or a legal requirement. A held recording is deleted once the hold is lifted.

Who can see recordings

Only authorised Captic administrators can view a recording. Drivers and passengers cannot access recordings, and neither can general staff. Every viewing, playback or download is logged with the person, date and time, and these logs are reviewed. We may share a recording with law enforcement or a court when required by valid legal process.

How recordings are protected

Recordings are encrypted in transit and at rest and are kept in private storage that has no public web address.

Other information we collect

• Account details: name, email, phone number and password (stored as a one-way hash).
• Drivers: license details, vehicle details and photos, used to approve and show drivers to passengers.
• Rides: pickup and drop-off locations, times, fares, ratings, reviews and in-app messages between driver and passenger.
• Live location: a driver’s position is shared with the passenger during a ride, and with nearby riders while a driver is online. Only the latest position is kept, and it is removed when the trip ends.
• Consent records: which policies you accepted, when, and from which network address.

Cookies

We use one essential cookie to keep you signed in. We do not use it for advertising.

Your choices

You can ask us what we hold about you, or ask us to correct or delete your account information, by calling 202-460-0254. Some records, such as ride and payment history and consent logs, may need to be kept to meet legal obligations.

Changes

If we change how recording or retention works, we will update this page and ask you to accept the new version.